Customer Care

Quality Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. In this document:
“ACL” means the Australian Consumer Law.
“As Is” means a Product sold in the displayed state, including any defects which have been brought to your attention.
“Guarantee Period” means the period described in your Tax Invoice that we warrant your Product will remain free of defects.
“Manufacturer’s Guarantee” means an express guarantee or warranty provided by the manufacturer of a Product.
“Product” means a product sold or supplied by HaggleCo to You directly as a consumer.
“HaggleCo “, “Us” or “Our” means HaggleCo Pty Ltd ABN 97 067 209 189.
“Tax Invoice” means the tax invoice produced for the purchase of Products.
“Quality Guarantee” means this warranty against defects for Products sold or supplied to You by Us.
“You” means the person to whom a Product has been sold or supplied by Us.

2. Terms defined in this document have the same meaning when used in your Tax Invoice.

3. This Quality Guarantee is in addition to all of the rights you have under the ACL or any Manufacturer’s Guarantee.


4. HaggleCo warrants that from the date of purchase, all Products (or components of Products as the case may be) will be free from defects in workmanship and materials for the Guarantee Period described in your Tax Invoice.

5. The Guarantee Period commences from the date of your Tax Invoice. If a Product is replaced under this Quality Guarantee, the Guarantee Period for that replacement Product expires on the same date as the Guarantee Period for the original Product.


6. Unless excluded under clause 12, this Quality Guarantee covers all parts and materials of the Product found to be defective in manufacturing or materials during the applicable Guarantee Period.

7. The remedies offered under this Quality Guarantee are available only to the original purchaser (or beneficiary) of a Product and are not transferrable.

8. You must advise us within 7 days when a defect is identified as failure to do so may adversely affect your rights to a remedy under the Quality Guarantee, particularly when your failure to advise us causes additional damage or defects in the Product.

9. Where a “Major Defect” in the Product occurs within the first 12 months of a Guarantee Period, we will at your option provide a full refund, replace the Product or repair it.

10. Where a defect in the Product is identified within the Guarantee Period which:
a. does not constitute a Major Defect; or
b. is a Major Defect which is identified after the first 12 months of the Guarantee Period,
we will at our option, replace the Product, repair the Product or provide you with a full refund.

11. A Major Defect occurs when:
the Product would not have been acquired by a reasonable consumer fully aware of the nature and extent of the defect; or
the Product departs in a significant respect from any description, sample or model; or
the Product is substantially unfit for purpose and cannot be easily remedied within a reasonable time; or
the Product is unsafe.
Scuff marks, fabric pilling, loose stitching, tears to dust covers & small tears generally will not constitute a Major Defect under this Quality Guarantee.

12. HaggleCo ‘s liability under this Quality Guarantee does not extend to:
damage, failure, fading, or deterioration (of the whole of the Product or its components) caused by normal wear & tear; or
damage (including corrosion) caused by improper use, abuse, neglect, assembly, placement, storage care or maintenance, including damage caused by failing to adhere to care instructions; or
damage caused in circumstances where the Product has been used commercially or in a manner which is greater than, or exceptional to normal domestic use; or
breakage or damage to glass table tops or mirrors; or
damage caused by Acts of God; or
defects in Products sold “As Is” which have been brought to your attention prior to purchase.

13. Notwithstanding any other wording on your Tax Invoice, the applicable Guarantee Period for Products sold “As Is” are:
for those sold for less than $250, a period of 3 months.
for those sold between $250 and $500, a period of 6 months.
for those sold between $500 and $1,500, a period of 1 year.
for those sold over $1,500, a period of 2 years.


14. To make a claim under this Quality Guarantee, simply follow these steps:
Locate your receipt (or other proof of purchase reasonably acceptable to Us) which proves the date on which you purchased the Product.
For Furniture claims please contact your store of purchase. Find your local store

For Upholstery and Mattress claims please contact our Customer Care Team at 1300-780-823 or email us at [email protected]

15. This Quality Guarantee is given by HaggleCo Pty Ltd ABN 97 067 209 189 (“HaggleCo”)